Open Source Helpdesk

Open source helpdesk software have been popping around in the last years. If you want a features-rich and mature helpdesk solution, look first at RT or OTRS. Many other open source helpdesk solutions exist for smaller or defect tracking oriented needs.

Leading Open Source Helpdesk software

Bugzilla

Bugzilla is one example of a class of programs called "Defect Tracking Systems", or, more commonly, "Bug-Tracking Systems". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. It can easily be used as a full help desk system.

Bugzilla has matured immensely, and now boasts many advanced features. These include:

- integrated, product-based granular security schema
- inter-bug dependencies and dependency graphing
- advanced reporting capabilities
- a robust, stable RDBMS back-end

RT - Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It is widelyt used used as an helpdesk system.

The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

OTRS - Open source Ticket Request System

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Other Open Source Helpdesk software

Mantis

Mantis is a very easy to use bug tracker system. With a very neat interface, Mantis is very usable, and can be installed in a minute on a classical (L)AMP stack.

BugTracker.NET
Double Choco Latte
eTicket

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features.

Eventum
Help Desk Reloaded
Helpdesk Issue Manager
Liberum Help Desk
OS Ticket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

Sinergia

Sinergia is a web based framework for developing help desk management solutions in .NET 3.0

ZenTrack

Zentrack is a fully customizable help desk, bug tracking, and project management system. It is designed for systems with less than 10,000 users