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Helpdesk open source software

help desk open source

Open source helpdesk software have been popping around in the last years. If you want a features-rich and mature open source helpdesk software, look first at RT or OTRS. Many other helpdesk software exist for smaller or defect tracking oriented needs. Just try to identify the open source helpdesk software you need by carefully reviewing the features. Usually the installation process of these helpdesk software is pretty straightforward, give them a try.

Leading Open Source Helpdesk software

RT - Request Tracker

RT is an enterprise-grade ticketing / helpdesk software which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It is widelyt used used as an helpdesk system.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

RT is used by many Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

OTRS - Open source Ticket Request System

OTRS is an Open source helpdesk software with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

OSTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. osTicket can also be used as a low cost help desk software.

Other Open Source Helpdesk software

JIRA

JIRA is a J2EE-based, issue tracking and project management application developed to make this process easier for your team. JIRA has been designed with a focus on task achievement, is instantly usable and is flexible to work with.

Features:
Manage bugs, features, tasks and improvements
A clean and powerful user interface that is easy to understand for both business and technical users
Track components and versions
Automatically generated project roadmaps
User/group permissioning and security
Easily extended to and integrated with other systems (including email, Excel, XML and CVS)
Attach files to issues
Full text searching and powerful filtering (customisable, saveable, shareable and subscribeable!)
Highly configurable email notification schemes
Runs on your existing hardware and software platform
Compatible with almost any database
'Print page' option on every screen
Easy to extend and integrate with other systems

BugTracker.NET

BugTracker.NET is a free, open-source, web-based bug tracker or customer support issue tracker written using ASP.NET, C#, and Microsoft SQL Server (or its free cousin, SQL Server Express). It is in daily use by thousands of development and customer support teams around the world.

BugTracker.NET is easy to install and learn how to use. When you first install it, it is very simple and you can start using it right away. Later, you can change its configuration to handle your needs if they are more complex.

Double Choco Latte

Double Choco Latte is a GNU Enterprise package that provides basic project management capabilities, time tracking on tasks, call tracking, email notifications, online documents, statistical reports, a report engine, and more features are either working or being developed/planned. It can be displayed inside of a phpGroupWare installation or be used stand-alone. It is licensed under the GPL (GNU Public License.

eTicket

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features.

Eventum

Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.
The source code is available through the GPL license.

Help Desk Lite

The Help Desk Lite™ is very simple and free help desk software what provides two major functions every customer service system must support: service ticket tracking and operator assignment. I

Help Desk Reloaded

Open Source Help Desk software written i PHP.

Helpdesk Issue Manager

A tailored web-based ICT helpdesk system, with in-built knowledge base capabilities, CMDB functionality and statistical reporting. Fully configurable through the web interface.

Helpspot
Liberum Help Desk

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.

Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows Server 2000/XP or later running IIS.

One or Zero

OneOrZero Helpdesk and Task Management System is a powerful enterprise helpdesk system used by companies and groups large and small to manage information and requests in their organization.
It is fast, customizable, runs on virtually any platform and is released under the General Public Licence (GPL) Open Source license with free and supported helpdesk versions, allowing you to customize the software without restriction.

Sinergia

Sinergia is a web based framework for developing help desk management solutions in .NET 3.0

Trellis
Track-It
HEAT Product Suite
BMC IT Service Support for the Midsized Business (formerly Magic)
BMC Remedy IT Service Management

BMCs IT Service Management suite includes:
- A full set of IT service management applications that share a native, purpose-built architecture
- The industry’s leading service desk solution
- Embedded best-practice process flows
- A closed-loop change & release process tied to incidents and problems
- Self Service request catalog for IT, Security, and, Business needs
- Tracking of incident response times and service desk performance against SLAs
- Asset and software license life-cycle and compliance management
- Real-time Performance and ROI metrics reporting

BMC Remedy for IT Service Providers
CTI Integration

CTI Integration for PeopleSoft CRM is an integration application to third-party middleware solutions. This solution provides full CTI functions for unified, screen-based telephony and population of PeopleSoft application pages. PeopleSoft CRM CTI Integration enables CTI functionality for PeopleSoft Support, FieldService, HelpDesk, and Interaction Management applications.,CTI Integration is part of Oracle's PeopleSoft Enterprise family of Service applications.,

HelpDesk

PeopleSoft Enterprise HelpDesk enhances the overall speed and quality of internal support operations by optimizing the efforts of your help desk staff and providing comprehensive process automation. With Enterprise HelpDesk, you can leverage real-time enterprise data to provide faster, more accurate internal support, maximize employee productivity, monitor service performance, and control service costs.,

HelpDesk

Oracle's Siebel HelpDesk enables the deployment of Information Technology Infrastructure Library-compliant service solutions. By managing incidents, requests, and other IT service processes, the application helps businesses control costs, allocate scarce resources, and improve the speed and quality of service response.,

HelpDesk for Human Resources

Oracle's PeopleSoft Enterprise HelpDesk for Human Resources supports the entire request-to-resolve business process. Helpdesks have become common in IT organizations and retail business environments to manage customer relations. Now the Human Resources department in medium to large companies can leverage the same technology to handle high call volume and address a wide range of HR issues.,