RT – Request Tracker

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RT is an enterprise-grade ticketing / helpdesk software which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It is widelyt used used as an helpdesk system. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development. RT is used by many Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.