The CRM market has been shaked in the past years by the implementation issues with big boys like Siebel or SAP CRM or by the rocket growth of the SaaS CRM solution Salesforce.com. The open source CRM software world is now fully part of the game with the gorilla SugarCRM, its cousin vTiger or the rising OpenCRX. Targeted today for SMB CRM needs, these players are clearing heading to the Fortune 2000 market for CRM software.
LEADING OPEN SOURCE CRM SOFTWARE
Sugar Open Source is an enterprise class open source CRM software for managing mission-critical interactions related to sales, marketing, services and support.
vtiger CRM is an open source Customer Relationship Management (CRM) software mainly for Sales force working in small and medium businesses. It is a fork of SugarCRM.
OroCRM is an easy-to-use, open source CRM with built-in marketing tools for ecommerce needs.
SuiteCRM is a fork of SugarCRM. SuiteCRM is SugarCRM Supercharged. It comprises of the latest stable and trusted version of Community Edition and the addition of the following modules:
OTHER OPEN SOURCE CRM SOFTWARE
SplendidCRM was built on the Microsoft technology stack (Windows, IIS, SQL Server, C#, and ASP.NET). The target audiences are companies that need a simple and powerful CRM, but want to take advantage of their existing Windows infrastructure.
ADempiere is an industry strength solution that combines ERP, CRM and SCM support for business processes. As opposed to the so called “World Class” ERP solutions, ADempiere (originally based on Compiere®) was designed for the globalized world. While the current incumbent World Class ERP’s had to build layers on top of the core product in order to provide support for multiple languages, currencies, companies, etc., ADempiere had them embedded from the original design.
PostBooks is a full-featured, fully-integrated open source accounting, ERP, and CRM software, based on the award winning OpenMFG ERP Suite.
The opentaps CRM module is an add-on module which offers Customer Relationship Management (CRM) and Sales Force Automation (SFA) capabilities for your opentaps/OFBiz application. It helps your sales team and customer service representatives track sales leads, contacts, and accounts; manage sales opportunities, cases, activities, and events; and create sales forecasts. It is fully compatible with OFBiz and will work seamlessly with the rest of your OFBiz applications. To help fund the ongoing development of this application, it is released under a dual open source and commercial license for both open source and commercial use.
openCRX is an open CRM solution that meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries.
Zurmo is an Open Source Customer Relationship Management (CRM) application that is mobile, social, and gamified.