Author: osit
Track-It! is the fully integrated IT Help Desk Software solution from BMC Software, and used mainly by small to medium sized companies.
SimpleTicket, the first Ruby on Rails based trouble ticket system released as an open source project.SimpleTicket has been released by Architel under the Open Source Initiatives‘ (OSI) GNU General Public License (GPL) as published by the Free Software Foundation.
Zwiki Tracker is a simple issue tracking system which can be enabled in any zwiki.
Ekiga (formely known as GnomeMeeting) is an open source SoftPhone, Video Conferencing and Instant Messenger application over the Internet. It supports HD sound quality and video up to DVD size and quality. It is interoperable with many other standard compliant softwares, hardwares and service providers as it uses both the major telephony standards (SIP and H.323)
VICIDIAL dialer is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. It includes the VICIDIAL inbound/outbound call center application. With Vicidial you have a fully featured open source predictive dialer. The suite is scalable across multiple Asterisk servers. Major featuress are: * Inbound, Outbound and Blended call handling * Outbound agent-controlled, broadcast and predictive dialing * Full USA FTC-compliance capability * Web-based agent and administrative interfaces * Ability to have agents operate remotely * Integrated call recording * Three-Way calling within the agent application * Scheduled Callbacks: Agent-Only and Anyone * Scalable to hundreds of…
Gnudialer is a Open Source predictive dialer licensed under GNU GPL. Currently development for Gnudialer has been ongoing for almost two years. The Puff series is a low resource predictive dialer that uses the Asterisk PBX. It can manage 30+ agents using less than $800.00 in computer hardware (not including telephony hardware if the application requires it). Gnudialer is very customizable. It’s a multi-process object oriented application written in C++.
BMCs IT Service Management suite includes: – A full set of IT service management applications that share a native, purpose-built architecture – The industry’s leading service desk solution – Embedded best-practice process flows – A closed-loop change & release process tied to incidents and problems – Self Service request catalog for IT, Security, and, Business needs – Tracking of incident response times and service desk performance against SLAs – Asset and software license life-cycle and compliance management – Real-time Performance and ROI metrics reporting
HEAT Service Management solutions are robust, highly flexible and built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance.